After-Sale Service,Security & Privacy
After-Sale Service

Sicotool After-Sale Service


Shipping Warranty:


We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.


DHL: 3-5 days

UPS: 5-7 days

EMS: 10-15 working days

Singpost/HongKong Airmail: 7- 20 working days. At most 45 days.


If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email   info@sicotool.com


Problem Details

Warranty Time

Treatment

Responsibility for Charge

Remark

Quality Problem

within 7 days after receiving package

Buyer: Submit a complaint(Mail to info@sicotool.com) and Return the items to Seller's assigned address by EMS or Post.

Return Ship cost: Seller

Any costs because of customer's wrong operation leads to return will be responsible by the buyers.

Resend ship cost: Seller

Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller

Replace Parts Charge: Seller

within 8-14 days after receiving package

Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing

Return Ship cost: Buyer

Resend ship cost: Seller

Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller

Replace Parts Charge: Seller

within 15 days to 1 year after receiving package

Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing

Return Ship cost: Buyer

Resend ship cost: Buyer

Seller: Repair it.

Repair Charge: Seller

Replace Parts Charge: Buyer

Lost in the delivery

30 days after shipping

Buyer: Submit proof to seller

New Product Cost: Seller

Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer

Resend Ship Cost: Seller

Customs Problem

30 days after shipping

Buyer: Finish customs clearance when import

Customs duties or agent fees: Buyer

Seller: Try to help buyer to finish customs clearance but not responsible on this.

Delivery Problems:
broken,incomplete,
wrong address

within 7 days after receiving package

Buyer: Re port to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days.

Return Ship cost: Buyer

Resend ship cost: Buyer

Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days.

Repair Charge: Seller

Replacement Charge: Buyer

Received wrong Items

within 3 days after receiving package

Buyer: Re port to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days

Return Ship cost: Seller

Seller: Arrange shipment for the correct items

Resend ship cost: Seller

Man-made Damage: such as update machine online, dismantle the e quipment, and so on

within 1 year

Buyer: Re port to Seller,and return the items for repairing to assigned address by EMS or Post

Return Ship cost: Buyer

Resend ship cost: Buyer

Repair Charge: Buyer

Replacement Charge: Buyer

Note:

1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.

2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.

3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.

4. The Warranty Policy fits for all products except some products which state the warranty specially in description.

Warranty Item

Main Unit for E quipment

1 year warranty

Machine peripheral e quipments and wire

No warranty

Car diagnostic laptop

3 months

Data Hard Disk

No warranty

Car software

No warranty

Consumables

No warranty
 


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